About Western Chic Store
Q: What kind of products does Western Chic Store offer?
A: We specialize in authentic western wear for women including accessories, belts & buckles, casual shoes, cowboy boots, cowboy hats, jackets & vests, jeans & pants, and shirts. Our collection brings the frontier spirit to your wardrobe with genuine western style.
Q: What’s the style of your western wear?
A: Our products combine traditional western aesthetics with modern comfort and fashion. Whether you’re looking for rodeo-ready gear or casual western chic, we’ve got the perfect pieces to express your frontier spirit.
Ordering & Account Questions
Q: How can I modify or cancel my order?
A: If you need to wrangle some changes to your order, just holler at us at [email protected] within 12 hours of placing your order. We’ll do our best to accommodate your request!
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely to protect your information.
Q: Do I need an account to place an order?
A: Nope, partner! You can check out as a guest, but creating an account will make future purchases smoother and allow you to track your order history.
Shipping & Delivery
Q: What are your shipping options?
A: We offer two ways to get your western wear to you:
- Standard Express Shipping ($12.95): Handled by DHL or FedEx, delivered in 10-15 business days after shipping (processed in 1-2 business days)
- Free Trail Ride Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping
Q: Do you ship internationally?
A: Yes indeed! We proudly ship worldwide (excluding some remote areas and parts of Asia). Whether you’re in downtown Dallas or downtown Paris, our western wear will find its way to you. We handle all customs documentation too.
Q: How can I track my order?
A: Both shipping options include tracking. For Standard Express, you’ll get real-time tracking from corral to customer. For Free Trail Ride shipping, tracking is available for your peace of mind.
Returns & Exchanges
Q: What’s your return policy?
A: We’ve got a “No Questions Asked” return policy. If you’re not completely satisfied, you have 15 days from delivery to initiate a return. Just contact our customer service team, and we’ll guide you through our simple return process.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs unless the item arrived damaged or there was an error in your order.
Q: How long does it take to process a refund?
A: Once we receive your return, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.
Product Care
Q: How should I care for my western wear?
A: Each product comes with specific care instructions, but here are some general tips:
- Leather items (boots, belts, hats): Use quality leather conditioner regularly
- Denim: Wash inside out in cold water to preserve color
- Western shirts: Follow label instructions, most can be machine washed
Q: My cowboy hat doesn’t fit right. What should I do?
A: Hat fit is important! If your new cowboy hat doesn’t sit right, you can try our simple steaming method (instructions included with hat purchases) or return it within our 15-day window for a different size.
Contact Information
Q: How can I contact Western Chic Store?
A: You can reach our friendly customer service team at [email protected]. We’re based at 16205 Wind Crest Way, Edmond, OK 73013, USA, but serving western wear enthusiasts worldwide!
Q: Do you have a physical store I can visit?
A: Currently we’re an online-only frontier outpost, but we package every order with the same care we’d give if you were shopping in person at our Oklahoma headquarters.
Happy trails until your package arrives!
The Western Chic Store Team